Julie Cameron: Surviving Support: 10 Tips for Saving Your Users and Yourself

Continue the discussion

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Published

July 5, 2014

When I open sourced my plugin to the WordPress community, user support was one of the last things on my mind – I was more excited to have written awesome code and a helpful site extension. Shortly thereafter though, customer support was the only thing I had time for. When your user base ranges in skill level from experienced developer to your grandmother, well… you’ve gotta be prepared for just about anything. This session highlights the challenges and benefits of stellar support and offers a few tricks to make the process as painless as possible for both your user and yourself.

Presentation Slides »

Rate this:

Event

WordCamp Chicago 2014 54

Speakers

Julie Cameron 1

Tags

support 8

Language

English 2115

Download
MP4: Low, Med, High
OGG: Low
Subtitles
Subtitle this video →
Follow

Get every new post delivered to your Inbox.

Join 11,619 other followers

%d bloggers like this: