December 2, 2016 — Mahangu Weerasinghe hails from Colombo, Sri Lanka. He first found WordPress when he stumbled upon 0.70 in the dark recesses of #wordpress on Freenode. He has used and provided support for every major release of the software, and is excited about the impact the platform can have on South Asia.
October 5, 2016 — In this talk, I explore how customisable WordPress is by design, and show, with examples, how easy it is for non-developers to dive into WordPress coding.
July 15, 2015 — This session explores how you and your organisation can provide better WordPresss support by being more conscious of each support staffer’s role as a ‘trainer’ or ‘teacher’ and each user’s role as a ‘learner’.
While support personnel have been traditionally seen as ‘fixers’, and while many contemporary support outfits still focus on this aspect of the experience, WordPress support has always been about more than just matching problems with solutions.