April 20, 2017 — Thinking of WordPress as just software restricts your ability to learn it quickly. WordPress is software, it’s a learning platform, it’s a Community, and it’s freedom — literally. Matt will show you how to get the most out of WordPress in your job, in your personal growth, and in your life.
October 8, 2016 — Scaling Your WordPress Support for Growth
Supporting your products well is one of the best ways to ensure solid growth of your company. But growth also puts additional strain on your support team. This presentation will give you tools to understand how to scale your support before your team gets overwhelmed.
There are several important factors that go into scaling a support team. The primary ones revolve around the following:
Understanding Support is Generated from Sales
Knowing How Much Support You Can Sustain
Knowing How Much Time you Need to Train New Staff
This presentation will cover those items in detail with tools, resources, and live data based on our experiences at WordImpress
August 1, 2016 — Matt is the Head of Support and Community Outreach at WordImpress, who built the Give Donation Plugin. He also is plugin and theme developer.
Matt is married with four children and also dabbles in U.S. history, politics, religion and music.
February 21, 2016 — This WordCamp Presentation is designed for WordPress product developers, or site admins who provide support to their visitors. Support is the best way to get to know your customers better and to learn from their experiences and get educated and informed feedback on your product. But in order to do that well, you need to provide several easy and convenient ways for your users to interact with you.
October 6, 2015 — This talk focuses on Best Practices in getting started with WordPress. Or “Things I Wish I Knew When I First Learned WordPress”.
July 2, 2015 — This How-To session is designed for bloggers and web admins who have very active blogs on their site and want to make sure they are getting the most out of their images. The How-To covers how to Optimize your images for size, quality, responsiveness, and search engine optimization.