‘Client Relationship’ Videos

  • Barbara Saul: How To Keep Your Clients Happy

    Barbara Saul: How To Keep Your Clients Happy

    WordCamp Brighton 2016Speaker: Barbara Saul

    August 22, 2016 — Exploring the different ways we can keep our clients happy, what tools are available to us to enable this, and some basic ideas to make it simple to have happy customers. Plus what to do with the unhappy customers (other than run away, of course). It is all stuff that we know already but perhaps need reminding of, and putting a system in place so we can get the work done.

    A happy client manual, if you will…

  • Nathan Ingram: Dealing With Problem Clients

    Nathan Ingram: Dealing With Problem Clients

    WordCamp Asheville 2016Speaker: Nathan Ingram

    August 14, 2016 — Spend time talking with a group of freelancers and the conversation will inevitably include someone’s unfortunate experience with a terrible client. Most freelancers have a story or two (or eight). While bad clients can’t be completely avoided, there are strategic steps any freelancer can take to contain the impact of a bad client. In this session, Nathan will explain the how to create a system that preserves workflow and keeps problem clients in check.

    Take aways:

    Four strategies that will keep problem clients in check.
    Five monsters you should know and how to contain them.
    The payoff of building good fences.

    Presentation Slides »

  • Karim Marucchi: Dealing with different client cultures

    Karim Marucchi: Dealing with different client cultures

    WordCamp Europe 2016Speaker: Karim Marucchi

    July 4, 2016 — Whether it’s differences between European and American business cultures, or the age-old battle for budget allocation between marketing and IT departments, how do you optimize your interaction with clients that have different personalities and business practices than your own?

  • Adam Soucie: What Running a Restaurant Taught Me About Client Relations

    Adam Soucie: What Running a Restaurant Taught Me About Client Relations

    WordCamp Miami 2016Speaker: Adam Soucie

    April 21, 2016 — For the past year, Adam has helped run his family’s restaurant, Grandaddy’s. In this lightning talk, he’ll share how whether your selling waffles or widgets, you need to relate to the customer, build a rapport, and anticipate their needs before they even ask.

    Presentation Slides »

  • Steve Zehngut: Managing Expectations

    Steve Zehngut: Managing Expectations

    WordCamp Miami 2016Speaker: Steve Zehngut

    April 19, 2016 — Managing expectations is the key to maintaining a healthy relationship with clients. Almost all conflict between clients and vendors can be attributed to misaligned expectations.

    During this session, Steve will share his best tips gathered through real-world experience over 20 years in the digital industry. You will learn how to prevent problems before they happen, how to properly communicate expectations, how to assess and anticipate client needs, how to diffuse difficult situations and more.

    Having positive client relationships leads to better productivity, which leads to more profit. And who doesn’t want that?

    Presentation Slides »

  • Fridelande Rosas: How to Start New Blogs for Your Clients

    Fridelande Rosas: How to Start New Blogs for Your Clients

    WordCamp Miami 2016Speaker: Fridelande Rosas

    April 19, 2016 — This lightening talk will be for those who are looking for ways to optimize their existing WordPress site or planning to start a new WordPress site on the right foot! I’ll be covering helpful tips to keep in mind when creating new content for your WordPress. Making your site google bot friendly, optimizing content with keywords and more!

  • Steve Zehngut: Trust - Your Most Valuable Asset

    Steve Zehngut: Trust – Your Most Valuable Asset

    WordCamp Las Vegas 2015Speaker: Steve Zehngut

    February 21, 2016 — Trust is important in any relationship and absolutely critical in a work-for-hire one. Trust takes a long time to earn and can be broken in a split second. Steve will examine this and discuss techniques for building trust, maintaining trust and what to do when trust is lost.

  • Lindsay Branscombe: Architect that Data - Data Planning and Architecture For a Better Client Relationship and Smoother Development

    Lindsay Branscombe: Architect that Data – Data Planning and Architecture For a Better Client Relationship and Smoother Development

    WordCamp NYC 2015Speaker: Lindsay Branscombe

    December 20, 2015 — Data architecture. The key to a smoother development process and a happier relationship with your clients. In this talk I will define “data architecture”, talk about what you need to know about WordPress before entering it’s realm, questions you need the answers to before jumping in to it, and how to use this information to properly plan your data before programming.

    Presentation Slides »

  • David Laietta: Designing For Those Who Matter – Your Users

    David Laietta: Designing For Those Who Matter – Your Users

    WordCamp US 2015Speaker: David Laietta

    December 14, 2015 — We often forget when designing and developing websites that there are actual users on the other side of the screen. Whether through ability, age or cultural differences, there are a lot of ways that we can inadvertently alienate users. We sometimes forget that we’re making websites for our clients and customers, not ourselves.

    In this presentation, I’ll give a brief rundown of considerations that should be given to make your website as effective to as wide a range of users as possible. Accessibility, internationalization, UX and UI changes will be covered, as well as some tips on how to determine your goal, and make your website work toward that goal for you.

  • Frederick Meyer: Explaining Hard Things to Humans - The Principles of Effective Technical Communication

    Frederick Meyer: Explaining Hard Things to Humans – The Principles of Effective Technical Communication

    WordCamp US 2015Speaker: Frederick Meyer

    December 11, 2015 — Every technically minded person needs to know how to communicate technical knowledge clearly and effectively. This talk examines the fundamentals of “explaining hard things to humans,” including:

    What makes technical communication uniquely difficult, and uniquely important.
    Avoiding two major impediments to technical communication: arrogance (relating to gaps in knowledge as a hassle or irritation) and breeziness (attempting to ignore gaps in knowledge altogether).
    How and why to make technical communication both audience-aware and strategic: tailored to both the knowledge level of the audience and the goal of the communication.
    The value of analogies in technical communication.
    Principles of clear technical writing.
    You’ll leave the talk better able to communicate what you know, and to diagnose and work with common failures in technical communication.