February 27, 2015 — During 14 years of working with clients I learned what are the early signs of clients from Hell. I want to share that knowledge, because I believe now that some jobs are just not worth it (stress, white hair, ulcers… ;)). I tell why it’s important to always be honest with client about tools we use for our job – in this case WordPress. And at last – how to avoid working with client when you have bad feeling about it.
January 20, 2015 — In this session, I share some easy methods that you can start doing with your projects today to improve overall client satisfaction and try and eliminate that dreaded list of things that just ‘aren’t quite right’ on a project you thought was done.
January 5, 2015 — This presentation covers an array of tools that the modern designer and front-end developer have at their disposal to refresh not only their ability to create meaningful, lasting websites, but their interest in having a meaningful, lasting profession.
November 7, 2014 — A designer’s perspective on working with clients of different sizes to form creative solutions that meet them where they’re at, and where they’re going.
Taylor will focus more on understanding the position of clients within their own business/organization and asking key questions to further understand their design requests in order to create effective design solutions.
October 18, 2014 — Making a website is more then making pretty picture and some sales jargon. You have to fully understand the project, your audience, current traffic trends and the even more important – the business goals before every writing a line of code.
August 21, 2014 — Technology can be intimidating. From the tools to the geek speak, many clients glaze over when they think about working with WordPress. By embracing the role of geek translator, you can train your clients to work within their site or at least be comfortable in knowing what they want done. Everyone has skills they bring to the table when working with a website but those skills may not be in understanding the terminology or function of WordPress. We will go over some simple steps and resources to help make the process of educating clients about WordPress go more smoothly and be more effective. By utilizing multiple training methods and tailoring your training to his/her level of understanding you can give your client the space in which to build confidence and understanding. Build long-lasting, healthy client relationships (and make money!) by learning how to translate the geek!
March 30, 2014 — Once you build a website with WordPress for a client you need to show them how to use it. This presentation covers what is critical to show them about how to use their WordPress website without blowing it up.
March 5, 2014 — We’ve all had our nightmare clients, right? We often share horror stories over beer and pizza, but how often do we think about what we could’ve done better? If we take time when starting new projects to first establish clear expectations and commitments for both our clients and us, including setting fluid timelines, we can help ensure a positive and successful relationship with our clients, and a better, less stressful project for us.
January 8, 2014 — This talk breaks down some of the popular lessons from my WordPress business podcast where I interview other WordPress entrepreneurs reaching for the same goal and how to you find the right client (and fire the bad.), landing $100k projects, growing from a 1 person to 25+ member team and starting your own marketplace of products.
December 16, 2013 — If you’ve spent cycles of iterations with clients losing your shirt, the problem may not be your client. It may be how you see yourself. Misunderstanding your role will quickly lead to lost profits or leaving money on the table. For freelancers and development shops alike, this session will help you avoid some classic mistakes we’ve all made.