‘Clients’ Videos

  • Kevin Moser: Happy Clients, Outstanding Outcomes

    Kevin Moser: Happy Clients, Outstanding Outcomes

    WordCamp Omaha 2015Speaker: Kevin Moser

    November 2, 2015 — As web designers and developers, we often focus on the technical aspects of our jobs. Unfortunately, many of us struggle with an important part of a project – communication with our clients. It is an often overlooked piece of the puzzle, but it is directly correlated with outcomes and how the client feels we did our job. In this talk, we will look at communicating with clients and managing expectations in three broad phases of a project – pitching/planning, development, and launching/troubleshooting. Specifically, we will look at steps that will make the client feel involved and important. This level of involvement and communication will help keep clients happy through the entire process, giving us an outstanding outcome.

  • Jo Grey: Why Isn’t My Beautiful Website Enough?

    Jo Grey: Why Isn’t My Beautiful Website Enough?

    WordCamp Brisbane 2015Speaker: Jo Grey

    October 1, 2015 — 3 tips to help web designers get the right content from clients. Some easy-to-use sites designers can refer their clients to, such as building infographics, images for their blogs, and topic ideas.

    Jo will cover some of the following topics during her presentation:

    – Why a pretty website isn’t enough.
    – Providing content slows the web designer down.
    – Content generating ideas.
    – Content moving with the times – not static.
    – Clients start off strong, then fade when novelty of being a blogger fades.
    – Strategies and tips to help clients manage their content
    – Ways web designers can help get the right content the first time.
    – Repurposing existing content.
    – Engagement.
    – Personality in content.
    – Stories matter.

  • Ben Maden: Wouldn’t Life Be Better Without Clients?

    Ben Maden: Wouldn’t Life Be Better Without Clients?

    WordCamp Brisbane 2015Speaker: Ben Maden

    September 26, 2015 — A prospective client calls us wanting work – Yay! They get into complaining about their existing web developer. They’re a good dev, we know them. Where did it go wrong? Is the client crazy? This is a classic problem that happens the world over to web designers/developers. It causes us (and the clients) pain and stress.
    Ben talks about this common problem and a few related questions.

    Presentation Slides »


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