‘Documentation’ Videos

  • Stephanie Hellwig: 10 Ways to Provide Great Support

    Stephanie Hellwig: 10 Ways to Provide Great Support

    WordCamp San Diego 2017Speaker: Stephanie Hellwig

    May 9, 2017 — I have been the support manager for a sucessful WordPress theme shop for the last two years and I would love to share some of what I have learned in the process. Here are some of the points that will be shared in this presentation. >>This talk will cover the technology available and how you can use it to streamline the support process. >>How important it is to begin with adequate documentation and ways to accomplish this. >>Tools you can use to meet the needs of a variety of customers. (video, tutorials etc) >> The necessity of using saved replies >> How to set boundaries for support >> Other ways to offer help when it is beyond the offered level of support >> Diplomacy – Kindness is always appropriate and can turn the worst support customers into the best clients for continued sales >> Specific strategy I use for my workflow >> Using support as a springboard for other sales >>Ways to gauge how you should improve upon your support.

  • Niklas Högefjord: Skyldig tills motsatsen bevisats – om support på open source-produkter

    Niklas Högefjord: Skyldig tills motsatsen bevisats – om support på open source-produkter

    WordCamp Stockholm 2016Speaker: Niklas Högefjord

    December 3, 2016 — Ett plugin ska fungera utan problem direkt när man aktiverar det! Dokumentation, det är för loosers! Hur svårt ska det vara att få till en major release av ett plugin utan en massa buggar?
    Kombinationen av tillgängliga teman, plugins och hostingleverantörer är oändlig vilket gör att kodbas tillsammans med servermiljö nästan aldrig ser likadan ut på två WordPress-webbplatser. Dessa förutsättningar innebär att support på plugins och teman ibland är mer avancerad och tidskrävande än vad man kanske tror vid en första anblick.
    Vad kan man som kund göra för att underlätta vid supportärenden och vad kan plugin-utvecklarna förbättra för att minimera problem och antalet rapporterade ärenden?

  • Mo Jangda: RTFM - Documentation for Developers

    Mo Jangda: RTFM – Documentation for Developers

    WordCamp Montreal 2016Speaker: Mo Jangda

    December 1, 2016 — For developer-centric plugins, good documentation can mean the key to success. We’ll walk through what entails good documentation and various real-world examples and tools you can use to simplify things.

  • Ashley Kolodziej: Learn to Love Documentation

    Ashley Kolodziej: Learn to Love Documentation

    WordCamp Boston 2016Speaker: Ashley Kolodziej

    August 14, 2016 — You don’t know it yet, but documentation is actually AMAZING. Channel your inner educator and get inspired! We’ll talk about the different ways developers and end users try to solve problems, where they look to find information, and how you can get ahead of those needs by putting your recommendations in those places. Documentation is an amazing and complex problem that doesn’t end at a wiki full of pages—so let’s talk about how we can use our UI, different ways of phrasing and explaining, and the features we have available in WordPress to be the best teachers we can be.

    Presentation Slides »

  • Petya Raykovska and Joan Boluda: I18n – Plugin Documentation and Support

    Petya Raykovska and Joan Boluda: I18n – Plugin Documentation and Support

    Global WordPress Translation Day 2016Speakers: Petya Raykovska, Joan Boluda

    May 30, 2016 — On I18n – Plugin Documentation and Support for the Whole World (including video recording from WCEU 2015)

  • Thomas Maier: Erfahrungen aus 2 Jahren Plugin-Support

    Thomas Maier: Erfahrungen aus 2 Jahren Plugin-Support

    WordCamp Nuremberg 2016Speaker: Thomas Maier

    April 21, 2016 — Thomas möchte uns in seiner Session einen Überblick über den Support seines Plugins Advanced Ads und den dazugehörigen Premium-Erweiterungen geben. Dabei räumt er mit einigen falschen Annahmen auf, die er zu Beginn hatte und die sich als unsinnig herausstellten, zeigt aber auch, welche Herausforderungen sich aus der Situation eines Freemium-Modells über wordpress.org ergeben. Er stellt uns sein aktuelles Setup vor und wie er dazu gekommen ist, d.h. welches Helpdesk er nutzt und welche Features für die Auswahl wichtig waren. Zu guter Letzt möchte er uns Strategien aufzeigen, die ihm helfen, selbst die kostenfreie Version seines Plugins mit 100% Support anzubieten und dabei trotzdem noch ruhig schlafen zu können.

  • Luke Woodward: Robots Write the Docs

    Luke Woodward: Robots Write the Docs

    WordCamp US 2015Speaker: Luke Woodward

    December 12, 2015 — Documentation can be one of the most challenging things for a developer. You can write the most amazing code that’s incredibly easy to use, but without a good set of documentation no one beside you will use it! But times are changing. You can have the robots write the documentation for you! Or at least very nearly.

    The WP_Parser project has given birth to the incredibly useful developer.wordpress.org/reference site based on the massive amount of internal documentation work that has been going on in core over the last years. This is an exploration of how other developers can take that work and leverage it into their own reference site taking advantage of all of the internal code docs they have already written.

  • Nicola Mustone: La mia storia da WordPress Contributor

    Nicola Mustone: La mia storia da WordPress Contributor

    WordPress Contributor Day ItalySpeaker: Nicola Mustone

    November 21, 2015 — Intervista fatta a Nicola Mustone al primo «WordPress Contributor Day» italiano, organizzato dalla «Italia WP Community» a Milano il 7 novembre del 2015. #wpcdit

  • Pat Ramsey: Leveling Up With Documentation

    Pat Ramsey: Leveling Up With Documentation

    WordCamp Dallas / Fort Worth 2015Speaker: Pat Ramsey

    October 3, 2015 — It’s not sexy. It’s not flashy. But it’s one of the most important things you can do to improve professionally. Documentation. Don’t like that word? Fine. Call it what ever you like, but all throughout the creative, development, and business process, writing things down is critical.

    Presentation Slides »

  • Jeff Matson: Writing Better Documentation

    Jeff Matson: Writing Better Documentation

    WordCamp Dayton 2015Speaker: Jeff Matson

    July 18, 2015 — Many times when we develop something new, documentation is the last thing we think about. In this talk, Jeff Matson discussed techniques to write better documentation to increase user experience and decrease support tickets.