June 6, 2017 — Ross is a freelance website developer, communications consultant and accidental WordPress expert who helps organisations use technology to make the world better.
He said In person client and user training can be difficult to arrange, time-consuming, and expensive. He’s using screencasts and animated GIFs in client training and support for a while now and it’s good for everyone involved. He talks through why it’s so good to do, how to get started, what tools and setup you need, and how your work can help others too.
April 20, 2017 — I will discuss what works for me, what doesn’t, typical costs, and where to get more info on the subject.
September 29, 2016 — Membership Sites are quickly becoming a mainstream method to generate income, provide support, training and connect with niche communities. We will review and discuss 5 different Membership Site models that can transform any business into a dynamic, content-rich membership site.
April 20, 2016 — Teaching anything that comes second nature to us can be a difficult task. While we talk about something we know very well, it’s completely unfamiliar to someone seeing it for the first time. In this talk I’ll go over some of my tried and true methods for introducing and training people on WordPress.
March 11, 2016 — More and more developers are using WordPress to build and sell online products (web apps, SaaS, etc.), and providing excellent user support is a skill certainly not to be taken for granted. The talk will touch on the benefits and challenges of a great user support and training. I’ll share the most common problems I encountered whilst dealing with support. It will also look at how I give the best support I can and the tools that enable me to do so.
This session is aimed to WordPress developers, marketers and product managers whose goal is helping their customers/users enjoy and get the most out of their product.
December 12, 2015 — Posts & Pages might have some obvious differences to you but to new users, they seem exactly the same. When teaching WordPress, the goal is to make sure the user feels comfortable, so never assume! In this talk I’ll go over some of my tried and true methods for introducing and training people on WordPress
October 6, 2015 — Every technically minded person needs to know how to communicate technical knowledge clearly and effectively. This talk examines the fundamentals of “explaining hard things to humans,” including:
– What makes technical communication uniquely difficult, and uniquely important.
– Avoiding two major impediments to technical communication: arrogance (relating to gaps in knowledge as a hassle or irritation) and breeziness (attempting to gloss over gaps in knowledge).
– How and why to make technical communication both audience-aware and strategic – tailored to both the knowledge level of the audience and the goal of the communication.
– The value of analogies in technical communication.
– Principles of clear technical writing.
September 20, 2015 — Once you’ve designed, coded, and deployed your clients amazing new WordPress site, the job feels “done”. We’ve all dropped the ball here, so my goal is to provide a guide to efficiently training your clients on how to use and maintain their new site. This makes for happier clients with more successful businesses. Oh, and you don’t get a call 6 months later because they “broke” their site.
Learn how to efficiently train clients on how to use & maintain their WordPress site
See how getting the client “into the dashboard” early on makes a huge difference
Get a glimpse of my process for providing training in person or remotely
June 8, 2015 — This talk is about the different options out there, your clients’ learning styles, and how to better understand what your clients need while making sure they are comfortable moving forward. And the most common needs people have when looking for support and documentation, as well as strategies for making your documentation easier for your customers to understand.