December 28, 2016 — Coming from a non-IT background, three years ago, I found myself working in an Italian call centre. During the course of three years, I started working on freelance projects, I led ManageWP’s Customer happiness team, and I got a job of a Happiness Engineer at Automattic.

My talk is to motivate and inspire WordPress enthusiasts to always look for more and to never stop learning. With an iron will, a bit of luck, and nerves of steel, everybody can contribute and make a difference. True story!

July 3, 2016 — How to achieve happiness? I will present the formulas for Customer Happiness, practical ways to implement them, and how a scientific approach to Happiness can increase profits and improve businesses. Greatest benefits of this talk would have plugin and theme developers/companies and WordPress consulting agencies.

Presentation Slides »

January 20, 2016 — Introducing best practices for providing Customer Support for a WordPress startup and the impact it has on your WordPress business.
Covering the best tools, examples, tips and tricks and how to transform your CS team from a „necessary evil” to the backbone of your business.

Prezentacja przedstawia najlepsze praktyki WordPressowego supportu i ich wpływ na odbiór i jakość usług firm opartych o WordPress.
Zawiera przykłady najlepszych narzędzi, kilka wskazówek i trików, które pozwolą przekształcić „zło konieczne” w pożądany i uporządkowany szkielet firmy.

Tags: WordPress support, premium support, customer base

September 29, 2015 — Přednáška Davora Altmana na téma Managing Multiple WordPress Websites.

Presentation Slides »