June 19, 2020 — This talk recommends five essential questions to ask on a sales call. Make better use of your time and improve your chances of success.

October 6, 2019

March 25, 2019

December 17, 2018 — As freelancers, we all know how difficult it can be to keep clients on track. From shifting visions to missed deadlines to massive scope creep – it can feel like an uphill battle to keep things on deadline and within the original contract you signed. Fortunately, with strong client communication you can avoid many of this issues. As a long-time project manager and freelance developer, I’ll dive into the foundations of good client communication including: setting expectations, using deadlines and timelines effectively, buffering for client schedules, measuring out next steps, and handling conflict.

November 20, 2018 — Waiting on content is one of the biggest bottlenecks in digital agencies. In this talk I cover

Why clients take to long to send content
3 ways to help your clients provide content faster
Some great tools to help the process along
How to request content in a way that makes it easy for clients

August 30, 2018 — Přednáška od Tomáše Kocifaje na téma Základy komunikace s klientem.

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April 13, 2017 — Una guida semiseria per tutti i freelancer, gli account e gli sviluppatori che come me lavorano in agenzie e devono quotidianamente spiegare ai clienti perché si è deciso di usare WordPress per i loro siti.

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July 4, 2016 — Whether you’re creating a small site for one stake holder or re-designing a large site with many players, understanding how to manage the project is the key to getting anything done. We’ll look at a couple of case studies and learn about methods and strategies that keep a project on track and get the site launched.

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April 7, 2016 — We all want to keep our clients having the best possible experience, that starts with project management basics. In this session, whether you’re a freelancer, a small agency, or an established enterprise grade agency, we will cover the 10 best practices I have seen and learned through 20 years of mistakes while learning from Some of the best professional service companies in the world. We will cover tactical examples and best-of-breed tools available today.

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December 3, 2015 — How do you develop a process where your client is a partner in creation?

Learn to manage expectations, facilitate communication and provide results.