‘Customer Happiness’ Videos

  • Wouter van de Velde: Don’t call us, we’ll call you

    WordCamp Rotterdam 2018Speaker: Wouter van de Velde

    April 23, 2018 — Als je je eigen bedrijf hebt, weet je waar ik het over heb: Je hebt niet genoeg contact met je klanten. En als je al contact hebt met je klanten, zijn de gesprekken saai en vol misverstanden. Hoe zorg je ervoor dat de gesprekken een toegevoegde waarde zijn voor jou en jouw klanten? In deze presentatie zal ik je een aantal technieken leren die je kan gebruiken om de gesprekken met bestaande en nieuwe klanten naar een hoger niveau te tillen.

  • Manuela van Prooijen: Long live the customer – how to get more out of your WordPress business

    WordCamp Geneva 2016Speaker: Manuela van Prooijen

    April 4, 2017 — Many companies do not use the full potential of their existing customers. Too often those clients are considered a piece of furniture. The clients are there, but often overlooked and not being paid attention to.

    The constant struggle to acquire new customers however is 5 to 10 times more expensive then selling services and goods to existing clients. At my company Weblish we mainly focus on catering our existing WordPress clients in an unusual and refreshing manner. I will share ten of our strategies to create a crowd of happy and loyal customers and as a result: more return (recurring) business.

  • Lauren Jeffcoat: Support Starts Here – How To Go The Extra Mile To Make and KEEP Your Customers Happy

    WordCamp Baltimore 2016Speaker: Lauren Jeffcoat

    November 21, 2016 — In this session I will be covering the importance of good customer service and the powerful impact your support team has on your business. I will discuss practices to use and practices to avoid. I’ll take poor customer service examples and show how they could be handled differently and turned into excellent customer outcomes. I’ll also cover the steps to develop and implement an all star customer service program. This will include the secrets to providing super service, general support standards, and how to get things right for your customers. I’ll discuss why it’s important to go the extra mile to make and keep your customers happy so that they turn into returning customers and brand ambassadors.

    Presentation Slides »

  • Tanya Moushi: The Human Side of the Web

    WordCamp Phoenix 2016Speaker: Tanya Moushi

    October 27, 2016 — This talk provides a framework for differentiating yourself by running a business with humanness, and understanding what clients actually want: care.

    Presentation Slides »

  • Davor Altman: The Science of Happiness

    WordCamp Europe 2016Speaker: Davor Altman

    July 3, 2016 — How to achieve happiness? I will present the formulas for Customer Happiness, practical ways to implement them, and how a scientific approach to Happiness can increase profits and improve businesses. Greatest benefits of this talk would have plugin and theme developers/companies and WordPress consulting agencies.

    Presentation Slides »