March 29, 2021 — Learn how to encourage participation and engagement through horizontality, openness, and transparency.

March 20, 2020 — Working from home, or living at work? How to stay productive while your own psychology is working against you — and how disconnecting is the key to work/life balance.

Presentation Slides »

May 7, 2019 — Good software engineers can be found anywhere, and embracing remote working enables you to tap into that global pool. But just because you *can*… does that mean you *should*? In this talk, I’ll go through some dos and don’ts, talk about some pitfalls, and hopefully guide you towards doing remote the right way. I’ll include some stories that draw on my experience working in technical recruitment for clients who have been on both sides of the do/don’t scale, as well as Automattic’s decade-plus experience as a fully-distributed company.

May 18, 2017 — Mason is passionate about remote work culture and measuring support effectiveness. Mason manages customer expectations, troubleshooting, and consulting work with the same criteria – education to increase success.