‘support effectiveness’ Videos
WordCamp Dayton 2018Speaker: Nile Flores
April 7, 2021 — What is Customer Support in the WordPress World? As a customer support person in the WordPress World, you have to know how to use WordPress well enough to troubleshoot and find a solution for the end user’s issues. Additionally, you have to know the plugin, theme, or service you’re providing support for.
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WordCamp Miami 2017Speaker: Mason James
May 18, 2017 — Mason is passionate about remote work culture and measuring support effectiveness. Mason manages customer expectations, troubleshooting, and consulting work with the same criteria – education to increase success.