Up until what seems like ten minutes ago, the expression “going viral” had an entirely different meaning. Just as quickly, everyday life has been replaced with solidarity and routine change. As we move into an increasingly digital world -which seems an inevitability after this pandemic- our work will become more important than ever.

This talk will examine how product design directly affects people’s lives, and how living in these times of crisis have opened people’s eyes to changes needed in our products.

Recognizing dark patterns and exclusionary design is an important step toward creating the future we need – one that prioritizes inclusion and empathy. How can we generate constructive conflict in our organizations to build the future we need?