October 22, 2018 — No matter if your product, business plans or plugin is functional and well crafted: there comes a time where a user or client knocks at your door, and they aren’t happy at all with you.
Supporting users is not an easy job, not to mention when they’re angry or upset, and this can affect your emotional and professional balance.
In this talk I’m going to share some useful tips and tricks I deploy when dealing with upset customers, to turn them into a potential happy users.
I’ll also share my advice on how to maintain an assertive and positive attitude when things go south.
This talk aims to all the people who can possibly interact with users and are looking to fine-tune their customer support skills.
October 22, 2018 — You’ve probably heard the phrase, “You don’t get a second chance to make a first impression”.
It can be applied to everything from meeting your future in-laws for the first time, to selling your home, to…you guessed it, having an compelling website.
Is your website content presented in the best way possible to attract and keep readers? Stumped on how to take a great photo or find a fabulous graphic?
How can I put my best foot forward if I’m not a trained journalist, graphic designer, or professional photographer?
We’ll talk about practical resources and advice that beginners to seasoned veterans can use to improve their content and their perception to their audience.
October 14, 2018 — Every open source project is made up of more than code.
It’s more than pixels, more than binary. People create the code, craft the experience, test and support.
To keep a community healthy we need to recognise the people behind the text.
Open source really is people source and the trouble is we keep forgetting that.
This talk is part call to action and part wake up call, lets start thanking rather than following a dramatic hashtag.
Lets start caring for the people that are our source.
October 14, 2018 — This talk is for anyone who is or wants to be their own boss, either as a freelancer or the next big thing.
Rich will discuss what it takes to be an entrepreneur; telling anecdotes, offering tips and advice, and sharing a little insight into the opportunities WordPress has to offer.
October 14, 2018 — The talk is meant to interest users, who having got a website, are writing articles for it.
I would guess that the professional writers could happily add extra ideas to my talk.
So, I’ll offer a set of guidelines that enables writers to assess if their article could be easier to read. Little bit on SEO and typography perhaps.
October 14, 2018 — Content Strategists like Karen McGrane make a distinction between CMS implementations that store content in large, unstructured “blobs” and those which store finely grained, structured “chunks.” WordPress is often accused of being on #teamblob but with appropriate use of custom post types, post meta, taxonomies, and term meta, can be an excellent example of #teamchunk.
Now enter project Gutenberg, with inline block creation, block templates, block types, shared blocks and dynamic blocks.
Is this a return to #teamblob? If you create a block for, as an example, staff profiles, will you end up with hardcoded staff phone numbers in different blocks on different pages? Will you have to rewrite the staff directory to be a dynamic block? What’s all this about storing the content as html comments?
This talk will not be a deep dive into the code of Gutenberg, but will explain how Gutenberg’s approach fits into the debate about structured content versus unstructured content, and how you can best leverage the new WordPress editor without going all blobby.
October 14, 2018 — Gutenberg is an opportunity for us to rethink how we design and build WordPress themes.
Allan Cole and I will share the story of how we made our first Gutenberg-powered theme. We’ll cover the entire process from concept to launch, while sharing the challenges, joys, and discoveries we encountered along the way.
This should be informative to anyone who makes WordPress themes, or is curious about how Gutenberg effects themes moving forward.
October 14, 2018 — CSS Grid was released last year and it changes everything; for the web and for the WordPress Community. It means that for the first time ever we get to think of our layout as two dimensional and fully responsive. CSS Grid is not another plugin hack or another bootstrap patch, it is the solution designers have been asking for. It is here to stay and right now is the perfect time to learn it!