January 23, 2019 — Sometimes you don’t need an e-commerce plugin to sell items on your WordPress site. While the workshop has been focused on WooCommerce, Naomi will be briefly exploring other ways you can sell simple products and services. Some of these solutions are in the form of inexpensive or even free WordPress plugins.

January 23, 2019 — Some believe that the first thing a Customer Service Representative should do when they are dealing with an issue is empathize with their client. Emotions are key when it comes to empathy, so how can one, in a world where almost everything is done via text, empathize?

In this talk, Marc will go over five key factors that drive almost every customer to get to the point of reaching out, how to “read between the lines” of their issue, and determine the emotional elements involved so that you, as a service rep, can empathize with your customer and give them the type of support that will earn you years of customer loyalty.

With over 20 years of experience in supporting customers through various forms of text, Marc knows the strengths and weaknesses of the medium and will show you how to maximize the power at your fingertips to make your customers happy.

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January 22, 2019 — Website Accessibility should not be an option or afterthought. Learn what you should be doing to build website that are accessible to those with disabilities, and the available tools to implement and test your sites.

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January 22, 2019 — Setup & Introduction to Gutenberg: Tooling And Terminology

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January 22, 2019 — How to setup and manage email automation for a growing online business… and the best practices.

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January 22, 2019 — Non-stop, practical, digital marketing tactics & strategies to help you and your clients achieve new levels of greatness. Some will be WordPress specific, others are simply high-value proposition approaches to big return gambles.

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January 22, 2019 — Haven’t you wished you could ask any question to an “expert” at WordCamp? Problem is that many talks have short Q&A sessions – and while we encourage speakers to visit the Happiness Bar after the talks, it’s still difficult to ask sometimes. Also there could be someone ELSE in the room that has a great answer, or would love to bond over the subject you’re interested in.

January 22, 2019 — 10 minutes to provide crucial ways to limit your legal liability online that are often overlooked. Privacy Policies are legally required by many states and how a website deals with visitor’s PII must be clearly and conspicuously disclosed, many distributors such as Amazon or Ebay won’t allow you to sell if you don’t have a privacy policy, Terms of Use are necessary to limit where you can be sued, how to make TOU more enforceable.

January 22, 2019 — You don’t need to be an established developer – this is an Intro talk into PHP. Hooks are a great way to see immediate advantage of learning and using custom PHP.

Hooks are one of two things:

Action Functions (add, edit or remove functionality)
Filter Functions (modify output)

Both of these are native to WordPress Core and are also created by Plugin developers to help you – a fellow developer – out. Learn how to use these powerful tools to your own advantage for customization and getting the results you want.

This is a Lightning Talk so it will be limited to the core concept itself and you will see up to three practical examples of an action and filter respectively.
You will walk away with the knowledge of how to find these hooks within a plugin or WordPress core and have the confidence to experiment with these.

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January 22, 2019 — Enhance Your WooCommerce Store With Plugins and Other Things