July 25, 2025 — In the vast ecosystem of WordPress, while many high-quality plugins enjoy widespread popularity, there are hidden gems that can significantly enhance your website development experience. Victor will introduce three under-the-radar plugins — Pods (free custom content type framework), Microthemer (freemium visual CSS editor), and qTranslate-XT (free multilingual framework) — that he has relied on for almost every website he has built since his first year of using WordPress 8 years ago. Aimed at beginner to intermediate WordPress developers, this session will showcase how these less-known plugins can provide powerful functionalities that may empower WordPress developers to do more with WordPress.

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July 25, 2025 — With extensive experience as a Customer Success Agent at Saturday Drive Inc. (Ninja Forms) and previous roles as a Support Engineer at Elegant Themes (Divi), OnTheGoSystem LTD (WPML), and Client Success Representative at SiteCare LLC, I understand the critical role that exceptional customer support plays in business success.

Research shows that 72% of happy customers share their positive experiences with six or more people. This powerful word-of-mouth can drive growth, while bad customer service can spread like wildfire. A staggering 89% of customers feel frustrated when they must repeat issues to multiple representatives, highlighting the need for seamless communication.

Additionally, 85% of consumers are willing to pay more for a great customer experience, emphasizing the importance of investing in support teams. However, it’s crucial to remember that only 1 out of 26 unhappy customers will voice their complaints; the rest may simply walk away without feedback. Creating an environment where customers feel valued is essential.

Offering self-service options—such as blog posts, public forums, and YouTube tutorials—can empower customers to resolve issues on their own, reducing frustration. Furthermore, online reviews are 12 times more trusted than traditional marketing efforts, making it vital to encourage satisfied customers to share their experiences.

In my session at WordCamp Johor Bahru, I will share actionable strategies to create a stellar customer support experience that not only retains clients but also transforms them into passionate advocates for your brand. Let’s ensure every interaction counts!

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July 25, 2025 — This is a two-day WordCamp Bhopal recap video which includes highlights of openverse walk, contributor day, and WordCamp.

July 25, 2025 — In this insightful session recorded during a local WordPress Meetup, Krupa Nanda walks attendees through the process of contributing to the WordPress Testing Team. Whether you’re a developer, tester, or someone new to contributing, this session offers a clear, hands-on guide to getting started with testing WordPress releases, reporting issues, and improving the software’s overall quality.

Krupa Nanda covers:

1. The role of the WordPress Testing Team

2. How to set up a testing environment

3. Participating in release testing and test scrub sessions

4. Submitting feedback and bug reports effectively

Tips for new contributors

This session is a valuable resource for anyone looking to contribute to the WordPress project in a meaningful way, even without writing code.

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July 14, 2025 — Panel discussion: Page Builders

July 14, 2025 — Attribution remains one of the most persistent challenges for WordPress plugin developers — how do you know which channels actually drive installs, activations, and real usage? In this talk, we’ll go beyond theory and unpack the real-world attribution playbook that Usercentrics used to untangle this exact problem. Join us for a tep-by-step breakdown of how Usercentrics approached attribution for their own WordPress plugin. From identifying critical blind spots to stitching together data across platforms, you’ll learn how the team established privacy-led framework to track meaningful conversion paths. We’ll cover tools used, integration tactics, team alignment, and lessons learned the hard way — all aimed at helping you do the same. Whether you’re a product manager, marketer, or plugin developer, this session will give you a proven roadmap to decode attribution in a fragmented plugin ecosystem — and finally answer the question: what’s really working?

July 14, 2025 — Overview of the 2025 event in Basel

July 13, 2025 — Most agencies waste time and money during client onboarding—not because of tools or processes, but because they’re speaking a completely different language than their clients. When a technical person talks to a non-technical client without empathy, things fall apart fast: unclear expectations, messy communication, scope creep, and frustration on both sides. It doesn’t just hurt the relationship—it hits your margins too. This talk is about: Understanding where the disconnect really happens Using empathy (not jargon) to build trust from day one Fixing your onboarding process so it’s smooth, profitable, and repeatable If you’ve ever felt misunderstood by a client (or vice versa), this one’s for you.

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July 13, 2025 — Being active in the WordPress community can help you grow as a person and teach you skills that help your business. Robert will show you shortcuts and some people you should reach out to speak to to boost your WordPress business. There is a term in WordPress: come for the software, stay for the people.

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July 10, 2025 — Have you ever been faced with a list of complex pricing requirements for an e-commerce store? A multi-step process that has many different pathways? Some interactive elements requiring JavaScript? A template or block that should look or work slightly differently depending on the combination of options or data it receives? Has the solution to any of these ever felt inherently fragile, required extensive manual re-testing every time you make a change, or resulted in a panicked phone call or email from a client because your change impacted some other part of the site that you didn’t even think of?

Sounds like you could do with a way to reduce the risk of human error by having something to automatically check all those pesky edge cases, combinations of options, types and amounts of data, etc., for you! Whether it’s during initial development as you build up layers of complexity and want to make sure you haven’t broken the earlier layers, or when you come back to the project in a year’s time praying this change to the layout doesn’t inadvertently break some usage buried deep in the blog archives – writing and using automated tests can reduce the risks and increase your confidence when writing or modifying complex code.

In this talk, you’ll hear about some of the principles, methodologies, and types of automated testing relevant to developing WordPress themes and plugins, some of the tools available, and see some real-world examples of how they can be used.