December 10, 2017 — Those of us who collaborate on websites work with coworkers, employees, and freelancers who often aren’t in our office, our city, or even in our country. When work is remote, new challenges arise: people can find it harder to stay motivated, to communicate goals and accomplishments, and to check in effectively. This talk is about how to lead others from a distance toward a common goal. How do you build and maintain working relationships and get things done correctly and on time when you aren’t in the same physical location as your colleagues? Automattic, the company behind WordPress.com, is fully distributed, which means all of our communication is entirely online. If we can do it, so can you!

June 8, 2016 — WordPress.com can be a fantastic choice for business websites. This talk will cover:
* Why WordPress.com is a great choice for small business sites
* How to get your clients up and running in no time
* How to pass off all necessary credentials and ownership to your clients once you’re done
* How WordPress.com support can handle future assistance for your clients once your relationship with them is through

Presentation Slides »

August 21, 2014 — So you’ve had a plugin or theme accepted to the WordPress repository. Awesome! It doesn’t stop there. We discuss why great support matters and give 5 simple ways to get a reputation for excellent support without increasing your time spent.

Presentation Slides »