February 26, 2018 — This track consists of five short sessions focused on using themes and building sites.
Help Us Help You. Things You Should Know Before Contacting Support.
I’ve been on all sides of support. In that time I’ve learned a lot of the dos-and-don’ts of asking for (and providing) support. In this lighting talk I’ll go over some of the most commonly missing information when reaching out to support.
Creating A Knowledge Transfer Plan, or How To Really Go On Vacation
It’s surprising how stressful going on vacation or attending a conference can be. Are you ready to temporarily step away from the business relationships you’ve carefully built with your clients and handing over all the hard work you’ve put into your projects to someone else?
Learn how you can transition your projects and clients professionally and programmatically to co-workers during your temporary absence. Take the stress out of leaving for vacation by having a knowledge transfer plan – a.k.a. your vacation exit strategy.
Sketches: The Universal Language
Anyone can sketch. You don’t have to be an artist. A few simple shapes can help explain a problem quickly and clearly. Sketching is a universal language that anyone can understand regardless of technical background.
Have you ever tried explaining a technical problem to a stakeholder, developer, designer, or customer? Has that ever led to miscommunication? A quick sketch can help validate that everyone understands the issue – or show that each person is thinking something completely different.
In this talk you’ll learn some very simple steps to create sketches and wireframes that you can add to any ticket or problem you’re discussing.
Quick Tips: Gain Mutual Buy-In and Inject More Empathy Into Your Projects
Let’s discuss empathetic strategies that will ultimately help you create a more satisfying client experience, smoother creative process with less barriers, and help clients grant a new level of trust in your creative/technical concepts. Empathy is often said to be the most important quality of a UX professional. One can argue that it is the most important quality in a human being. While we won’t go quite that far, let’s talk about how injecting a higher level of empathy into your project management and client interactions can improve your final product.
Getting up to Speed on Build Processes
Jacob Wayne Smith
In this hands-on talk Jacob Smith will demystify Gulp, NPM, Grunt, and more so that you can work smarter and faster.
With code examples and live programming, we will work with a standard build process for WordPress development.
June 19, 2016 — As any project manager will tell you – successful websites don’t create themselves.
In this session you’ll get an overview of how we run a web design project. We’ll also cover tough topics like how to manage scope creep and the art of communicating with clients.
June 9, 2016 — As any project manager will tell you – successful websites don’t create themselves. In this session you’ll get an overview of how we run a web design project. We’ll also cover tough topics like how to manage scope creep and the art of communicating with clients.
December 13, 2015 — Our worst clients challenge us. They push us to defend our work. They demand our full attention. They make unreasonable requests – knowingly or otherwise.
Our worst clients serve as a constant reminder of why we do the work we do. Whether overly communicative or radio silent – difficult clients push us to be better versions of ourselves.
Find out why good clients are good, but bad clients are better.
July 25, 2014 — This presentation will change how you interact with your clients, colleagues and future employers. For designers and coders who want to see more of their work materialize, you’ll walk away with techniques you can start using immediately.
From this presentation viewers will:
1) learn how to sell your web designs,
2) understand how to better communicate with clients/bosses, and
3) build web designs without regret.