July 17, 2017 — Victoria is a Happiness Engineer at Automattic, and she provides support for users on WordPress.com sites.She talked about The importance of providing support for your products.
This talk is intended to bring awareness to the fact that the work is not over once you ship a plugin/product. The value of a plugin/product is not just in the end result, it includes the support that you follow up with, and it’s the support that you provide that induces loyalty towards the user.

May 13, 2017 — utting together websites for clients can have a lot of moving parts, and there isn’t always the promise of the websites continuing to remain active in the long run. You can set up successful small business sites on WordPress.com and make it easier for both you and your clients to keep it running. This talk will cover site ownership, support, and what’s possible on a WordPress.com website so you can make the best decision for your client.