‘BETTER SUPPORT’ Videos

  • Nile Flores: Customer Support In the WordPress World

    WordCamp Dayton 2018Speaker: Nile Flores

    April 7, 2021 — What is Customer Support in the WordPress World? As a customer support person in the WordPress World, you have to know how to use WordPress well enough to troubleshoot and find a solution for the end user’s issues. Additionally, you have to know the plugin, theme, or service you’re providing support for.

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  • Ben Meredith: HOW TO GET BETTER SUPPORT

    WordCamp San Diego 2018Speaker: Ben Meredith

    April 27, 2018 — We’ve all had the experience of a support technician being seemingly unable to answer our question about their theme, plugin, or service. Do you know that there’s a link between your support tickets and better documentation? Do you find yourself frustrated at developers and support reps who can’t seem to diagnose issues arising from their plugins or themes? Do you want to find better answers to your support questions, more quickly? Plus, the two-minute method of solving +50% of your support requests before you even send them. This talk, appropriate for all audiences, will be most beneficial for folks new to the WordPress ecosystem

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