We’ve all had the experience of a support technician being seemingly unable to answer our question about their theme, plugin, or service. Do you know that there’s a link between your support tickets and better documentation? Do you find yourself frustrated at developers and support reps who can’t seem to diagnose issues arising from their plugins or themes? Do you want to find better answers to your support questions, more quickly? Plus, the two-minute method of solving +50% of your support requests before you even send them. This talk, appropriate for all audiences, will be most beneficial for folks new to the WordPress ecosystem

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