‘Cients’ Videos

  • Erin Flynn: How to Map Your Client Onboarding

    WordCamp Denver 2020Speaker: Erin Flynn

    July 6, 2020 — Getting lost is frustrating. When you don’t know which way to go or what happens next, you get anxious and angry.
    That’s how your clients feel if your onboarding process is rough or confusing.
    And when they feel frustrated and anxious before the project even begins, you’ll be fighting an uphill battle to make them happy.
    In this talk I’ll walk you through how to onboard your clients successfully, so that they don’t get lost and you look like a professional.