November 3, 2021 — This talk reviews some of the most common WordPress mistakes. It explores how we can learn from our mistakes and make our projects better.

June 26, 2020 — Has a client ever wasted your time in a consulting session? Have you ever had a one-hour consultation turn into three? Have you experienced the sinking feeling that happens when you leave the consultation and realize you failed to ask a key question? This talk provides answers to these issues and more.

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June 26, 2020 — Clients can be the best and worst part of running a WordPress business. This talk suggests strategies and practices to help prevent the most common problems freelancers face with clients.

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June 19, 2020 — This talk recommends five essential questions to ask on a sales call. Make better use of your time and improve your chances of success.

April 22, 2020 — As somebody who has been both a developer and marketing team leader in my career, I’ve been able to see when projects go wrong between developers and outside or internal marketing team. In this talk, I’ll share a few areas on where relationships break down, how to avoid problems before they arise, and also tips to get marketing teams on your side so you can both serve a happy client.

March 26, 2020 — Spend time talking with a group of web business owners and the conversation will inevitably include someone’s unfortunate experience with a terrible client. Most web pros have a story or two (or eight). While bad clients can’t be completely avoided, there are strategic steps any business owner can take to contain the impact of a bad client.

In this session, Nathan will explain the how to create a system that preserves workflow and keeps problem clients in check.

Take aways: (1) four fences that will keep problem clients in check, (2) the friendly monsters you should know and how to contain them, and (3) the payoff of protecting your business by building good fences.

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October 6, 2019

November 20, 2018 — Waiting on content is one of the biggest bottlenecks in digital agencies. In this talk I cover

Why clients take to long to send content
3 ways to help your clients provide content faster
Some great tools to help the process along
How to request content in a way that makes it easy for clients

August 21, 2017 — Vivek Jain is the the co-founder and the Chief Business Development Officer (CBDO) at rtCamp, a Pune (India) based WordPress.com VIP agency. He’s passionate about delivering successful enterprise projects, and about maintaining ongoing client relationships. An active member of the WordPress community, Vivek has volunteered at different WordCamps in the US, and in India.

“Best Practices for Client and Project Management” is a subjective topic because everyone has a different opinion on how to develop the required skills to manage clients. Some experts stress on the importance of professional training to achieve the same, while others find hands-on mentorship as a starting point for great client management. Vivek thinks that there is, in fact, an easier way to get started, and to excel at managing clients while running a company/agency.

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May 16, 2017 — When you started your web design company you fantasized about doing all day the one thing you love most: creating beautiful websites, writing code and making the internet a better place. Fast forward a few years: you love and appreciate most of your customers.

However, every once in a while you get a client that drives you bananas! Shitty clients can drain your creativity, make your life difficult and take a lot of your time. They are every business owner’s nightmare and almost everyone in the web development has an outrageous “client from hell” story to tell.