‘Customer Loyalty’ Videos
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Creating a culture of customer satisfaction: how it leads to word-of-mouth promotion
WordCamp Sylhet 2023Speaker: Md Kamrul IslamJune 24, 2023 — As a Support Engineer for five years, this presenter interacted with many users and customers. Learn more about how to build brand ambassadors and create a culture of customer satisfaction.
Topics include:
- the importance of customer satisfaction,
- strategies to create connection and engagement,
- psychological and emotional factors influencing satisfaction,
- how to use these elements to build brand ambassadors.
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Dat Hoang: Gaining Customer Loyalty Through Support – A Case Study on WPML Team
WordCamp Singapore 2016Speaker: Dat HoangOctober 3, 2016 — Sharing info on how the WPML team organises, works and improves over time, and so earns the love and loyalty of their customers.
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