December 21, 2015 — When you work in WP-Admin every day, it’s wicked easy to navigate. But for users who are new to WordPress or only update their sites occasionally, the admin area can be full of WordPress-centric-lingo and not intuitive. If you’ve created a customized front-end experience, why not take a few extra moments and tighten up the admin? It’s not difficult to make users happier and reduce the number of questions you get! We’ll cover customizing primarily via code, adding your own help documentation or metaboxes to the admin, and current best practices.

September 25, 2015 — There is so much information put out there about growing a business, about SEO or marketing in general. One area that doesn’t get much love is customer service. So you can get the clients in the door, you want to do a great job but at the end of the day you’re stressed out. In this talk, I want to discuss ways to provide an excellent customer service experience while keeping you sane and your bills paid.

Takeaways

How to manage expectations of clients to benefit you and your client
How to organize yourself to complete projects on time
How to chose your clients for a good working relationship

Presentation Slides »

September 20, 2015 — When you work in WP-Admin every day, it’s wicked easy to navigate. But for users who are new to WordPress or only update their sites occasionally, the admin area can be full of WordPress-centric-lingo and not very intuitive. If you’ve created a customized front-end experience, why not take a few extra moments and tighten up the admin? It’s not difficult to make users happier and reduce the number of questions you get! We’ll cover customizing via both plugins and code, adding your own help documentation to the admin, and current best practices.

Prerequisites:
This talk is for individuals who are developing sites for other editors. The focus is directed at intermediate developers who wish to create their own WordPress admin customizations, but will touch on appropriate plugins to mimic the same functionality.