April 7, 2021 — What is Customer Support in the WordPress World? As a customer support person in the WordPress World, you have to know how to use WordPress well enough to troubleshoot and find a solution for the end user’s issues. Additionally, you have to know the plugin, theme, or service you’re providing support for.
December 7, 2020 — Hablemos de herramientas, estrategias y recomendaciones a la hora de dar soporte a plugins y temas de WordPress.
July 13, 2019 — My main target is to push newcomers to be a Technical Support Engineer. In my 4 years of experience, I found that most of the person is not ready to be a Support Engineer or Customer Support representative due to some lack about the position. So, this topic will help some people to select Tech Support/Support Engineer as their career. Also, I will describe how a Support Engineer can add value to a company in multiple ways.