November 21, 2022 — Whether you own, maintain, or build WordPress sites, troubleshooting is a skill set that will save you time and money.

Learn more about common WordPress issues and how to diagnose them. Find out how to identify root causes with a step-by-step process and determine next steps.

Get tips for constructive communication with developers or web hosts to help speed up a problem resolution process.

November 20, 2022 — Learn a new framework for technical support that retains more customers, attracts new customers, and all without falling into the common trap of becoming a free developer for entitled users. This philosophy of technical support is fun for technicians and empowering for customers.

April 7, 2021 — What is Customer Support in the WordPress World? As a customer support person in the WordPress World, you have to know how to use WordPress well enough to troubleshoot and find a solution for the end user’s issues. Additionally, you have to know the plugin, theme, or service you’re providing support for.

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December 7, 2020 — Hablemos de herramientas, estrategias y recomendaciones a la hora de dar soporte a plugins y temas de WordPress.

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July 13, 2019 — My main target is to push newcomers to be a Technical Support Engineer. In my 4 years of experience, I found that most of the person is not ready to be a Support Engineer or Customer Support representative due to some lack about the position. So, this topic will help some people to select Tech Support/Support Engineer as their career. Also, I will describe how a Support Engineer can add value to a company in multiple ways.