This session explores how you and your organisation can provide better WordPresss support by being more conscious of each support staffer’s role as a ‘trainer’ or ‘teacher’ and each user’s role as a ‘learner’.
While support personnel have been traditionally seen as ‘fixers’, and while many contemporary support outfits still focus on this aspect of the experience, WordPress support has always been about more than just matching problems with solutions.

Presentation Slides »