‘Support’ Videos

  • Mahangu Weerasinghe: Support First: Standing Behind Your WordPress Products

    Mahangu Weerasinghe: Support First: Standing Behind Your WordPress Products

    WordCamp Kochi 2017Speaker: Mahangu Weerasinghe

    September 11, 2017 — Mahangu is an Automattician hailing from Colombo, Sri Lanka, Mahangu first found WordPress when he stumbled upon 0.70 in the dark recesses of #wordpress on Freenode. He has used and provided support for every major release of the software, and is excited about the impact the platform can have on South Asia.

    Though once a high school English teacher, his desire to make online publishing more democratic led him to Automattic, where he now works as a Happiness Engineer. He sincerely believes that stellar support will play a pivotal role in helping WordPress power the next 27% of the web!

    Mahangu is an experienced speaker, and has spoken at several WordCamps, including WordCamp Pune 2015, WordCamp Mumbai 2016, WordCamp Singapore 2016, and WordCamp Kathmandu 2016.

  • José Ramón Padrón: 10 preguntas top de soporte de usuarios de WordPress y sus soluciones

    José Ramón Padrón: 10 preguntas top de soporte de usuarios de WordPress y sus soluciones

    WordCamp Sevilla 2016Speaker: José Ramón Padrón

    June 29, 2017 — Cientos de miles de usuarios no pueden estar equivocados, en esta charla sabrás cuáles son las dudas más comunes, originales y prácticas de los usuarios de WordPress en todo el mundo y cómo resolverlas, desde un nivel básico pasando por uno intermedio. ¡Muy práctico!

  • Sunil Bajracharya: The Power of Support and Product Ratings

    Sunil Bajracharya: The Power of Support and Product Ratings

    WordCamp Kathmandu 2017Speaker: Sunil Bajracharya

    June 19, 2017 — Sunil Bajracharya, a computer engineer from Tribhuvan University, is currently working for Access-keys. He began his journey with WordPress by providing support for AccessPress theme products. His session focused on way of dealing with product customers, appropriate support channels and providing proper solutions for different type of customers. He also talked about converting customers’ issues into a positive rating for your product and using the rating to have a positive impact on your product sales.

  • Lauren Jeffcoat: Support Starts Here - How to Go the Extra Mile to Make and KEEP your Customers Happy

    Lauren Jeffcoat: Support Starts Here – How to Go the Extra Mile to Make and KEEP your Customers Happy

    WordCamp Portland ME 2017Speaker: Lauren Jeffcoat

    June 5, 2017 — In this session I will be covering the importance of good customer service and the powerful impact your support team has on your business. I will discuss practices to use and practices to avoid. I’ll take poor customer service examples and show how they could be handled differently and turned into excellent customer outcomes.

    I’ll also cover the steps to develop and implement an all star customer service program. This will include the secrets to providing super service, general support standards, and how to get things right for your customers. I’ll discuss why it’s important to go the extra mile to make and keep your customers happy so that they turn into returning customers and brand ambassadors.

  • Guga Alves: Como ser um super herói no universo WordPress

    Guga Alves: Como ser um super herói no universo WordPress

    WordCamp Fortaleza 2016Speaker: Guga Alves

    May 9, 2017 — Muitas pessoas falam que colaborar com a comunidade WordPress é algo que pode lhe ajudar a aprender mais, ter mais visibilidade como profissional e assim ajudar a crescer tanto pessoal como profissionalmente.. mas como posso fazer isso?
    Guga Alves, da Automattic, trás em sua palestra algumas experiências pessoais e também se propõe a apresentar como a comunidade open source ajuda a desenvolver o WordPress e as várias formas que você pode se envolver e colaborar.
    Palestra baseada no talk de Job Thomas, Gareth Allison e Konstantin Obenland, todos da Automattic, no CMS Africa Summit 2016.

    Presentation Slides »

  • Christopher Tuttle: A Helping Hand - Where Can I Get Help with WordPress

    Christopher Tuttle: A Helping Hand – Where Can I Get Help with WordPress

    WordCamp San Diego 2017Speaker: Christopher Tuttle

    April 15, 2017 — WordPress is an amazing tool that has helped thousands of people not only build websites but change their lives. Whether you are a diehard developer or brand new user, where do you turn when you hit that wall and can’t figure out how to move forward with your life changing WordPress website. In this presentation, we will discuss where, how and when you can find WordPress help.

  • Kayleigh Thorpe and Keith Hyde: Battling The White Screen of Death - A Tech Support Tale

    Kayleigh Thorpe and Keith Hyde: Battling The White Screen of Death – A Tech Support Tale

    WordCamp Manchester 2016Speakers: Kayleigh Thorpe, Keith Hyde

    March 16, 2017 — The topic will be covered by Kayleigh and Keith and will cover various WordPress user related issues commonly faced on the support team at 34SP.com We will cover popular support queries and how we go about finding a logical solution to the common problems we face and advise on how the people listening can troubleshoot their issues too. We will cover WSOD and common causes, plugin and theme issues and also cover some tips on how you can use handy tools such as WPCLI to find and fix issues commonly found on WordPress websites.

  • Justin Ferriman: Insider Secrets For Getting Timely Support For Premium Themes and Plugins

    Justin Ferriman: Insider Secrets For Getting Timely Support For Premium Themes and Plugins

    WordCamp Ann Arbor 2016Speaker: Justin Ferriman

    January 6, 2017 — Justin reveals the fool-proof way to get your premium theme & plugin issues resolved in a timely manner. Cut your resolution time in half with these simple steps!

    Presentation Slides »

  • Andrea Rennick: Rockstar Support

    Andrea Rennick: Rockstar Support

    WordCamp Ann Arbor 2016Speaker: Andrea Rennick

    January 6, 2017 — In this session you will learn the ins and outs of giving the best support possible for your clients and customers, for both free & paid products or services. Learn from my mistakes, find out the tools I use and see how I stay sane through it all.

  • Petar Atanasovski: The Art of Proactive Support

    Petar Atanasovski: The Art of Proactive Support

    WordCamp Belgrade 2016Speaker: Petar Atanasovski

    December 28, 2016 — We will talk about growing your WordPress customer base by proactively improving the experience of your customers. I will introduce best practices for providing Proactive Customer Support for a WordPress startup and the impact it has on your WordPress business.

    We will cover the tools, examples, tips and tricks and how to transform your CS team from a “necessary evil” to the backbone of your business.

    Presentation Slides »