How to get inside the head of customers who use WordPress products. This session makes sense towards a whole range of WordPress users – from full stack developers to casual bloggers to people who are new to WordPress. While Shilpa can’t help you develop super-natural powers, she is definitely going to try – by sharing her learnings, explaining how to read and understand customer expectations, tune yourself to receiving feedback (often times it is disguised !) , act on it and delight your customer.