When I open sourced my plugin to the WordPress community, user support was one of the last things on my mind – I was more excited to have written awesome code and a helpful site extension. Shortly thereafter though, customer support was the only thing I had time for. When your user base ranges in skill level from experienced developer to your grandmother, well… you’ve gotta be prepared for just about anything. This session highlights the challenges and benefits of stellar support and offers a few tricks to make the process as painless as possible for both your user and yourself.

Presentation Slides »