David Zweigel: Moving From Inbox to WordPress – Building an Enterprise Knowledge Management Portal

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November 21, 2016

Too often vital information is locked away in somebody’s email in box, personal or office shared drive, or often hard to find on a SharePoint site. For the US Department of State, it is only compounded when over 25% of the entire diplomatic workforce transfer to another country every year. When they transfer their knowledge often goes with them. So the Department of State is making an effort to make knowledge management priority #1. Over the last six month, the Office of eDiplomacy has been crafting a new knowledge management collaboration environment harnessing power of WordPress. We have been using WordPress Multisite, BBPress, BuddyPress, Gravity Forms combine with open source and commercial plugins and theme, to make a cost efficient KM portal. The system is currently in the proof-of-concept testing. We have a road map that will include Mobile Deployment, Elasticseach, integration with other tools such as SalesForce.

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