Kristen Symonds: Lessons From a Year of Customer Support

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Published

December 20, 2016

This talk will cover some things I’ve learned working customer support for WordPress.com. These things include:

when you need to get in-your-face
domains are hard
never reply upset
kill with kindness
when support informs development

Presentation Slides »

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Event

WordCamp Sunshine Coast 2016 21

Speakers

Kristen Symonds 2

Tags

Customer support 19

Language

English 5458

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