There is so much information put out there about growing a business, about SEO or marketing in general. One area that doesn’t get much love is customer service.

You can get the clients in the door, but then what happens? You want to do a great job but at the end of the day you’re stressed out because things are all over the place. The client wants this or that and it was never discussed.

In this talk, I want to discuss ways to provide an excellent customer service experience while keeping you sane and your bills paid.