He started using WordPress when running a charity 7 years ago. He was the client, partnering with the agency, now work for, so his experience using WordPress on both sides of the fence. At his agency, I’m an Account Manager and Team Leader, working with hundreds of clients, and many team members, to deliver a wide range of WordPress sites. Prior to WordPress, He ran mass engagement, behaviour change campaigns relating to climate change and environmental conservation.

His session explored the psychology and methods behind a loving client relationship.

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