Victoria is a Happiness Engineer at Automattic, and she provides support for users on WordPress.com sites.She talked about The importance of providing support for your products.
This talk is intended to bring awareness to the fact that the work is not over once you ship a plugin/product. The value of a plugin/product is not just in the end result, it includes the support that you follow up with, and it’s the support that you provide that induces loyalty towards the user.