Marko Nikolic: Chat Chronicles – (not so) usual day of Customer Happiness agent

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November 11, 2018

Marko will share some funny (and other) conversations he had during his chat sessions in providing help to different type of customers.

The most of these are funny and intended to make people smile, but also, its purpose would be to help other Customer Happiness agents see how to act in some inappropriate situations (rude customers for example).

Trust me, if you come to this talk, you will have a lot of laughing 😀

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WordCamp Barcelona 2018 18


Marko Nikolic 1


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