Nearly a decade ago I started working in support at WPMU DEV, right on the front line. Our team wasn’t big, it was less than 10. Sometimes it could feel somewhat isolating. James, our CEO, would check in from time to time to see how I was and even provide some feedback. It didn’t take too long until I was promoted to Head of Support and it was then my job to find incredible people. I had a decision to make at that point, what kind of a manager did I want to be?