April 12, 2018 — A journey from a student who was a ghost writer for blogs to make pocket money to working as an editor and then jumping into freelancing and now working on customer support. All the while using WordPress in different roles and being able to put food on the table. With time learnt few lessons on how to work on the internet and make a living while learning how to learn, contribute and grow. WordPress taught me openness and inclusivity.

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April 12, 2018 — My WordPress journey started with working on small projects as a freelancer. Over nine years, we have grown to reach the other end of the spectrum, regularly handling large enterprise WordPress projects. At this scale, the rules for “selling” WordPress change. WordPress’ traditional advantages don’t necessarily apply anymore.

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April 12, 2018 — This session will explain in details why providing “Support” is important for WordPress Business, how better “Support” can grow your business by multiple times and provide more customer retention, how to provide friendly and helpful “Support”, thinking from users’ viewpoint and above all, how to create a support friendly eco-system to grow your business.

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April 6, 2018 — Adam Silver evolved from standard “geek/nerd” with ambitions of stardom to a WordPress techie to agency owner accidentally. His story of how he realized what it meant to do the work, focus and use tools to enhance productivity will have you nodding your head and wondering how you can take the next step.

His stories of discovering his “why”, recognizing “the one thing” and “showing up” will inspire you to overcome. You’ll love his easy-going approach, mixed with comedic relief, and cache of productivity tools to help you to overcome shiny object syndrome and imposter syndrome. Hopefully it will help you take your business to the next level.

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April 6, 2018 — What is Gutenberg? An overview of the features and benefits of Gutenberg, the new block-based editor for WordPress 5.0.

April 6, 2018

April 6, 2018 — WordPress Meetup Organizer Roundtables are an opportunity for Meetup organizers to connect and discuss challenges and opportunities for their local groups.

April 6, 2018 — The Meetup Roundtables are an opportunity for Meetup organizers to connect and discuss challenges and opportunities for their local Meetups.

April 6, 2018 — WordPress Meetup Organizer Roundtables are an opportunity for Meetup organizers to connect and discuss challenges and opportunities for their local groups.

April 4, 2018 — In this session I will be covering the importance of good customer service and the powerful impact your support team has on your business. I will discuss practices to use and practices to avoid. I’ll take poor customer service examples and show how they could be handled differently and turned into excellent customer outcomes.

I’ll also cover the steps to develop and implement an all star customer service program. This will include the secrets to providing super service, general support standards, and how to get things right for your customers. I’ll discuss why it’s important to go the extra mile to make and keep your customers happy so that they turn into returning customers and brand ambassadors.

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