June 27, 2019 — Ah, clients—we need them, we crave them. WordPress consultants and freelancers mostly live in attraction mode, constantly building a vibrant roster of sweet-spot clients. But not every client is a good client. So while you’re courting new relationships, beware of the challenging types of clients almost never worth the trouble.

After this session attendees will be able to:

– Identify danger signals before engagement
– Learn 5 steps for handling difficult clients
– Discover how to politely fire a challenging client
– How to prevent future nightmare clients

June 6, 2019 — Ah, clients—we need them, we crave them. WordPress consultants and freelancers mostly live in attraction mode, constantly building a vibrant roster of sweet-spot clients. But not every client is a good client. So while you’re courting new relationships, beware of the challenging types of clients almost never worth the trouble.

After this session attendees will be able to:
– Identify danger signals before engagement
– Learn 5 steps for handling difficult clients
– Discover how to politely fire a challenging client
– How to prevent future nightmare clients

July 31, 2018 — Your clients (prospective and active) are not telling you the truth. Maybe it’s about a project that’s gone off track or a website ideal they envision. Or maybe they’re not sharing their thoughts on ways their business could grow its sales or improve operations.

By demonstrating your ability to be truly authentic at each step in the process, you can aim toward creating projects that are more collaborative and ultimately more successful.

Presentation Slides »

April 27, 2018 — Your clients (prospective and active) are not telling you the truth. Maybe it’s about a project that’s gone off track or a website dream they envision. Or maybe they’re not sharing their thoughts on ways their business could grow its sales or improve operations.

By demonstrating your ability to be truly authentic at each step in the process, you can aim toward creating projects that are more collaborative and ultimately more successful. Learn why it’s critical to: – Restate, in your own words, your perception of the project. – Boldly ask, “So, what do you want from me?” – Authentically and directly tell the client what you want from them. – Test for client commitment and control.

Presentation Slides »

April 6, 2018

April 6, 2018 — WordPress Meetup Organizer Roundtables are an opportunity for Meetup organizers to connect and discuss challenges and opportunities for their local groups.

November 20, 2012 — Kathy Drewien talks about how daunting WordPress admin can be for the first time users but also explains its not that hard to figure things out and encourages beginners to explore.