January 6, 2017 — In this session you will learn the ins and outs of giving the best support possible for your clients and customers, for both free & paid products or services. Learn from my mistakes, find out the tools I use and see how I stay sane through it all.
November 26, 2016 — These are just a few random chats I was able to record during WordCamp Ann Arbor 2016. Many thanks to Andrea Rennick, Derek Miller, Joel Worsham, Marianna Juliette, Rich & Nicole Robinkoff and Seth Alling
August 12, 2015 — Whether a plugin or theme, free or paid, at some point you’ll need to support your product. Let me show you how to lay the groundwork for customer expectations and prove excellent support without going (completely) insane.
July 9, 2015 — Got a product? Then you probably know the headaches of sales, onboarding, and customer support. In this panel, industry veterans share their top tips when it comes to sales, onboarding, and customer support. Bring your questions.
June 23, 2015 — So you’ve heard about Genesis but haven’t had a chance to dive in? Andrea works at Studiopress directly with Genesis every single day. She will walk you through setup and common settings, so you can get a feel for how Genesis works and the most common tasks site owners use to customize their sites.
November 6, 2014 — Want to be part of the community? Want to learn how you, YES YOU can give back to the WordPress community at large, even if you don’t know how to code?
Follow my journey from mild mannered homeschooling housewife, to well known community member who now works for a leading company in the WordPress ecosystem. Best part? I’ve done it all in my jammies.