Speakers: Herman Kok

  • Herman Kok: Five Simple Ways to Reduce Your Support Load

    WordCamp Harare 2016Speaker: Herman Kok

    January 3, 2017 — When one creates a website for a client the work is not done – websites get hacked, plugins and themes are not all compatible, and users do stupid things that break their sites. A responsible website developer has to provide ongoing support to make sure their clients’ sites stay up an running.

    This can take up a lot of time that could be spent getting new clients and building new sites. But one can significantly reduce the time spent in support over the lifetime of a site by spending a little time educating one’s clients right at the start.

    This talk will look at five of the most common issues/questions about which we can educate users so they don’t need to ask for support quite as often.

    Presentation Slides »