When one creates a website for a client the work is not done – websites get hacked, plugins and themes are not all compatible, and users do stupid things that break their sites. A responsible website developer has to provide ongoing support to make sure their clients’ sites stay up an running.

This can take up a lot of time that could be spent getting new clients and building new sites. But one can significantly reduce the time spent in support over the lifetime of a site by spending a little time educating one’s clients right at the start.

This talk will look at five of the most common issues/questions about which we can educate users so they don’t need to ask for support quite as often.

Presentation Slides »