December 11, 2018 — We’ve all had one, or two or more – the client from hell. Sometimes it’s because we didn’t want to say no and other times it’s because we didn’t know any better. In this presentation, you’ll learn how to weed out those who will suck up your time, micromanage a project and leave them happy, so they refer you to their friends and people in their networks.
You’ll walk away knowing…
How to vet prospects before you say yes to them
How to keep a project on track and make the client feel like a partner
How to address out of scope issues
How to provide follow-up to keep them coming back
How to know if it’s time to terminate and fire that client
Running a business is hard and having clients from hell makes it stressful. This workshop is for businesses of all size, whether your a freelancer going it alone or an agency working with a full team.
July 10, 2018 — WordPress projects can quickly derail into a series of scope creep items, frustrations, and missing clients. Having a simple and streamlined process to get information from the customer, gathering adequate feedback and keeping your project on task requires some easy adjustments to your process. Stop struggling with bad clients, projects that never end and designing websites to creating a whole experience that will turn nightmare clients into brand ambassadors. Running a WordPress design business is hard work, and there’s more to it than just making websites. Lee has put together real action steps that will take you from welcoming your new client to following up with your happy clients and your new referral sources.