January 24, 2024 — What is “agile”? What is scrum? Are they the same thing? How do I know if I’m being “agile”?

These questions and more will be answered in this discussion on what it means to bring agility to your business. This talk is not just a technical discussion and in some ways will touch all aspects of your business.

Learn why embracing change is important, why more frequent customer interaction “counterintuitively” saves you time and money, and learn some traits of the most successful teams in the software industry.In this session we will cover:

How to use a 2-step proposal process to ensure you get paid for ALL discovery activities without fear of the client going elsewhere.
How to establish and implement a solid change control process that helps set proper client expectations, minimizes frivolous change requests, and allows you to always (yes, ALWAYS) come in on time and under budget. (It works like magic!)

April 4, 2016 — In 2014 Matt Mullenweg coined the phrase “Five for the Future” when asking those who make their living on the WordPress platform to give back to the WordPress community in some way by donating 5% of their time to the project. It’s an awesome goal, but can be intimidating and seem out of reach for a majority of WordPress users (especially non-developers). Here we will discuss many ways to leave a positive mark on the future of WordPress without writing a single line of code. From beginner to pro, ANYONE can contribute to WordPress with minimal effort if they know where to look.

Presentation Slides »

July 8, 2015 — This talk covers great strategies for supporting your WordPress product. Learn tips and tricks on handling and even reducing your support overhead based on tried and true business principles like 5s, poka-, and more. and discuss strategies for handling problem customers without alienating them and creating goodwill through customer interaction.