Zachary Skaggs: Sustainable Support – Creating Happiness For Your Users Without Sacrificing Your Own

Continue the discussion

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s


July 8, 2015

This talk covers great strategies for supporting your WordPress product. Learn tips and tricks on handling and even reducing your support overhead based on tried and true business principles like 5s, poka-, and more. and discuss strategies for handling problem customers without alienating them and creating goodwill through customer interaction.

Rate this:


WordCamp Atlanta 2015 36


Zachary Skaggs 2


Customers 25
Happiness 6
Support 73


English 8847

MP4: Low, Med, High
OGG: Low
Subtitle this video →
%d bloggers like this: