Zachary Skaggs: Sustainable Support – Creating Happiness For Your Users Without Sacrificing Your Own

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Published

July 8, 2015

This talk covers great strategies for supporting your WordPress product. Learn tips and tricks on handling and even reducing your support overhead based on tried and true business principles like 5s, poka-, and more. and discuss strategies for handling problem customers without alienating them and creating goodwill through customer interaction.

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Event

WordCamp Atlanta 2015 36

Speakers

Zachary Skaggs 2

Tags

Customers 22
Happiness 6
Support 70

Language

English 7359

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