April 4, 2016 — In 2014 Matt Mullenweg coined the phrase “Five for the Future” when asking those who make their living on the WordPress platform to give back to the WordPress community in some way by donating 5% of their time to the project. It’s an awesome goal, but can be intimidating and seem out of reach for a majority of WordPress users (especially non-developers). Here we will discuss many ways to leave a positive mark on the future of WordPress without writing a single line of code. From beginner to pro, ANYONE can contribute to WordPress with minimal effort if they know where to look.
July 8, 2015 — This talk covers great strategies for supporting your WordPress product. Learn tips and tricks on handling and even reducing your support overhead based on tried and true business principles like 5s, poka-, and more. and discuss strategies for handling problem customers without alienating them and creating goodwill through customer interaction.