‘Client’ Videos

  • Ingrid Moyle: The Day the Hackers Came: What Happened When 80% of my Client’s Sites Were Hacked in One Day

    Ingrid Moyle: The Day the Hackers Came: What Happened When 80% of my Client’s Sites Were Hacked in One Day

    WordCamp Brisbane 2019Speaker: Ingrid Moyle

    October 17, 2019 — This session will explore why WordPress sites get hacked, how you know you have been hacked, what are the implications of a hack, and what are some of your options to fix your hacked site. It will also look at both simple and more complex solutions to reduce your risk to your WordPress website so you never face a similar night of horror.

    https://2019.brisbane.wordcamp.org/session/the-day-the-hackers-came-what-happened-when-80-of-my-clients-sites-were-hacked-in-one-day/

  • Michelle Ames: How to empower clients to use their website – and client-proof them at the same time

    Michelle Ames: How to empower clients to use their website – and client-proof them at the same time

    WordCamp Montreal 2019Speaker: Michelle Ames

    October 9, 2019 — Have you ever had a client insist on having admin access to their website? They own it, so they have that right…but how long did it take before they called you to fix what they broke once they logged in?

    While clients who break their own sites are guaranteed revenue, those calls never come at a convenient time and are ALWAYS urgent.

    So what can we do to both empower our clients and make sure their sites continue to run well?

    This talk will present several ideas for ways that we can do just that, including:

    Helpful plugins
    How to train a client in WordPress
    How to set user permissions
    How to set pricing for fixing mistakes
    Creating a user manual
    Other tips for managing the client relationship

    Attendees will leave with some good ideas and action items to better help clients help themselves…or not.

  • Rhys Wynne: A Developer’s Guide to Working With Marketing Teams

    Rhys Wynne: A Developer’s Guide to Working With Marketing Teams

    WordCamp Brighton 2019Speaker: Rhys Wynne

    September 24, 2019 — As somebody who has been both a developer and marketing team leader in my career, I’ve been able to see when projects go wrong between developers and external or internal marketing teams.
    In this talk, I’ll share a few areas on where relationships break down, how to avoid problems before they arise, and also tips to get marketing teams on your side so you can both serve a happy client.

  • David Wank: Working with Healthcare Clients

    David Wank: Working with Healthcare Clients

    WordCamp Montclair 2019Speaker: David Wank

    September 24, 2019 — “In this talk I’d like to talk about how our team exclusively leverages WordPress for our healthcare clients., and how others can build upon our agency model. We’ve built 50+ WP sites with a combination of existing themes, and now use our own baseline setup based on bootstrap and the WP Codex.

    Discuss the unique challenges designers and developers face when working with healthcare clients including HIPAA considerations, the problem of having a to build for a broad demographic that also has a wide array of technology know-how. How to manage clients who have very little time to dedicate to their own projects.

    Presentation Slides »

  • How to empower clients to use their website – and client-proof them at the same time

    How to empower clients to use their website – and client-proof them at the same time

    WordCamp Montreal 2019Speaker: Michelle Ames

    September 19, 2019 — Have you ever had a client insist on having admin access to their website? They own it, so they have that right…but how long did it take before they called you to fix what they broke once they logged in?

    While clients who break their own sites are guaranteed revenue, those calls never come at a convenient time and are ALWAYS urgent.

    So what can we do to both empower our clients and make sure their sites continue to run well?

    This talk will present several ideas for ways that we can do just that, including:

    Helpful plugins
    How to train a client in WordPress
    How to set user permissions
    How to set pricing for fixing mistakes
    Creating a user manual
    Other tips for managing the client relationship
    Attendees will leave with some good ideas and action items to better help clients help themselves…or not.

  • Daniel Swain: How to get your 2nd Client

    Daniel Swain: How to get your 2nd Client

    WordCamp Atlanta 2018Speaker: Daniel Swain

    January 24, 2019 — I will discuss how to secure your 2nd client. I will give three techniques and showcase how they work.

  • Daniel Swain: How To Get Your Second Client (Lightning Talk)

    Daniel Swain: How To Get Your Second Client (Lightning Talk)

    WordCamp Asheville 2018Speaker: Daniel Swain

    January 8, 2019 — I will discuss how to secure your 2nd client using three techniques: your family/friend, your 1st client, and the WordPress Community.

    Takeaways:

    How to secure clients
    Ways to grow your business
    Take some of the stress out of getting more clients

  • Julie Anderson: How to Fire a Client

    Julie Anderson: How to Fire a Client

    WordCamp Atlanta 2018Speaker: Julie Anderson

    January 5, 2019 — When you first start a business, you can’t imagine ever firing a client. Eventually, though, there comes a time when you need to. How do you know when you have reached that point? And how do you handle the break up delicately? I’ll cover systems we use to show if it is still profitable to work with a client, steps we have taken to set reasonable expectations to save a working relationship, and finally how we work to give the client other options if working together doesn’t make sense any longer.

  • Alexanne Laplante: Donner un accès admin au client

    Alexanne Laplante: Donner un accès admin au client

    WordCamp Montreal 2018Speaker: Alexanne Laplante

    December 13, 2018 — C’est un débat entre plusieurs écoles de pensée… Donner un accès admin au client lors de la livraison du site Web ou pas? Peut-être que je ne me ferai pas d’amis, mais je crois qu’oui. Le client a payé pour un site Web, il a le droit d’avoir un accès avec tous les privilèges ou presque. Ce serait comme lui vendre une voiture sans les clés… Je recommande toujours quelques étapes avant de lui remettre le «pouvoir» : plugins, formation et… confiance !

    Presentation Slides »

  • Nemanja Aleksic: Build relationships, not websites

    Nemanja Aleksic: Build relationships, not websites

    WordCamp London 2018Speaker: Nemanja Aleksic

    October 5, 2018 — You’ve completed a client’s website, They are happy, and you got paid. This should not be an end, but a beginning of a beautiful friendship. So let’s talk about setting up a business with happy clients and recurring revenue.