‘Client’ Videos

  • Diana Koshedzhiyska: Client Onboarding – изграждане на успешни партньорства с клиенти

    Diana Koshedzhiyska: Client Onboarding – изграждане на успешни партньорства с клиенти

    WordCamp Sofia 2019Speaker: Diana Koshedzhiyska

    August 6, 2020 — Първата стъпка към успешни отношения с нов клиент е поставянето на правилните очаквания и за двете страни. Тази лекция ще ви преведе през стъпките да идентифицирате и създадете свой собствен процес за client onboarding, за да направите комуникацията, управлението на проекти и бъдещата съвместна работа лесна с всеки нов клиент. Ще бъдат показани полезни инструменти и стъпки, чрез които да изясните какво работи за вас и как да подходите.

  • Nathan Ingram: Mastering The Client Consultation

    Nathan Ingram: Mastering The Client Consultation

    WordCamp Kent 2020Speaker: Nathan Ingram

    June 26, 2020 — Has a client ever wasted your time in a consulting session? Have you ever had a one-hour consultation turn into three? Have you experienced the sinking feeling that happens when you leave the consultation and realize you failed to ask a key question? This talk provides answers to these issues and more.

    Presentation Slides »

  • Nathan Ingram: Preventing Client Problems Before They Happen

    Nathan Ingram: Preventing Client Problems Before They Happen

    WordCamp Kent 2020Speaker: Nathan Ingram

    June 26, 2020 — Clients can be the best and worst part of running a WordPress business. This talk suggests strategies and practices to help prevent the most common problems freelancers face with clients.

    Presentation Slides »

  • Jocelyn Mozak: Five Essential Questions To Ask On A Sales Call

    Jocelyn Mozak: Five Essential Questions To Ask On A Sales Call

    WordCamp Kent 2020Speaker: Jocelyn Mozak

    June 19, 2020 — This talk recommends five essential questions to ask on a sales call. Make better use of your time and improve your chances of success.

  • Iruka Ndubuizu: How to have Win-Win negotiation with clients

    Iruka Ndubuizu: How to have Win-Win negotiation with clients

    WordCamp Lagos 2018Speaker: Iruka Ndubuizu

    June 9, 2020 — The workshop will enhance participants’ performance as leaders and deal makers who achieve results through creative problem solving and collaboration. At the end participants would be able to:

    Understand the challenges to a successful negotiation
    Approach problems or issues with a win-win mindset

  • Robin Block: Get More Clients

    Robin Block: Get More Clients

    WordCamp Seattle 2019Speaker: Robin Block

    March 30, 2020 — You’ve got a website that’s SEO’d. Where do you go from there? In this talk, you’ll get top actionable tips for acquiring new clients, from smartly packaging your WordPress services through acquiring and closing leads.

    Presentation Slides »

  • Brook McCarthy: When Good Clients Go Bad

    Brook McCarthy: When Good Clients Go Bad

    WordCamp Sydney 2019Speaker: Brook McCarthy

    March 20, 2020 — With enough experience, everyone has had clients who start off well before going rogue. They might go silent, ignore your requests for information, become unreasonable in their requests, or even refuse to pay your final invoice.

    With a little preparation, you can drastically reduce these incidences while improving your professionalism, reducing your financial risk and minimising your stress to boot.

    In this talk I’ll cover:

    Warning signs and red flags to watch for
    Designing an awesome client onboarding process to minimise the risk that clients go rogue
    Specific words and phrases to use when you’re in the thick of a client crisis
    How to write your own policy (even if your company consists of me, myself and I) for dealing with these situations.
    Regardless of the particulars of what you do, everyone in business needs to be an awesome communicator, not just over email, but face-to-face, through video and other copy.

    Communication is not just what you say, it’s what people hear. So we’re going to look at why people act the way they do, how we react to difficult or confusing clients, and how to better communicate so that you can reduce client friction as well as your own stress.

    This is not a technical or complex talk.

    The target audience is for website designers who have struggled with managing clients’ expectations and want to do a better job of client communications while also reducing their risk.

  • Charles Johnston: Handling Clients with Compassion, Providing White Glove Service without Selling Your Soul -Part-1

    Charles Johnston: Handling Clients with Compassion, Providing White Glove Service without Selling Your Soul -Part-1

    WordCamp Jacksonville 2019Speaker: Charles Johnston

    February 25, 2020 — Through all these excuses and some legitimate reasons, as business owners we must continue to provide the impeccable white glove service our clients have come to expect from us. In this talk, Charles will go over ways of handling different clients with and scenarios with the same level of compassion and service his and hopefully your company has become known for. Key areas such as listening, responding with empathy, learning how to avoid the drama queens and what to do when you find yourself in business with them.

  • Christina Siegler: How To Keep A Client Happy

    Christina Siegler: How To Keep A Client Happy

    WordCamp Orlando 2017Speaker: Christina Siegler

    January 16, 2020 — November 9th, 2017 – This session is meant for anyone who works directly with clients!

    Christina will be giving tips and sharing stories on how to keep clients happy by being open (when possible), honest (without hurting feelings :p), and constantly resetting expectations.

    Do you feel like you could use a “softer touch” when having to push back to clients? Then attend this talk! Do you get nervous when having to answer pointed questions? Then this talk is for you! Do you wish you had a better process that would set you and your client up for success? See you there! Do you want to work at keeping your clients happy- be there or be square!

  • David Dirbák: Proč nedělat weby za tašku hrušek

    David Dirbák: Proč nedělat weby za tašku hrušek

    WordCamp Bratislava 2019Speaker: David Dirbák

    December 27, 2019 — Koľko stojí výroba webu? Viete správne ohodnotiť svoj čas? A ako to všetko vysvetliť klientovi?

    Presentation Slides »