‘Client’ Videos

  • Christina Siegler: How To Keep A Client Happy

    Christina Siegler: How To Keep A Client Happy

    WordCamp Orlando 2017Speaker: Christina Siegler

    January 16, 2020 — November 9th, 2017 – This session is meant for anyone who works directly with clients!

    Christina will be giving tips and sharing stories on how to keep clients happy by being open (when possible), honest (without hurting feelings :p), and constantly resetting expectations.

    Do you feel like you could use a “softer touch” when having to push back to clients? Then attend this talk! Do you get nervous when having to answer pointed questions? Then this talk is for you! Do you wish you had a better process that would set you and your client up for success? See you there! Do you want to work at keeping your clients happy- be there or be square!

  • David Dirbák: Proč nedělat weby za tašku hrušek

    David Dirbák: Proč nedělat weby za tašku hrušek

    WordCamp Bratislava 2019Speaker: David Dirbák

    December 27, 2019 — Koľko stojí výroba webu? Viete správne ohodnotiť svoj čas? A ako to všetko vysvetliť klientovi?

    Presentation Slides »

  • Brian Rotsztein: How to Ask Clients for More Money

    Brian Rotsztein: How to Ask Clients for More Money

    WordCamp Montreal 2019Speaker: Brian Rotsztein

    December 25, 2019 — Few topics make people nervous like asking to get paid and discussions of money. Maintaining clients can be one of the most intimidating aspects of working in the WordPress community, especially among freelancers and small businesses. This talk will discuss approaches to charging clients, how to filter out the clients you don’t want while attracting better ones, how to get them to agree to more money, and the idea of a more balanced lifestyle and how it relates to payment.

  • Matt Kopala: Stop Guessing: Diagnosing & Fixing WordPress Performance Problems

    Matt Kopala: Stop Guessing: Diagnosing & Fixing WordPress Performance Problems

    WordCamp Seattle 2018Speaker: Matt Kopala

    December 19, 2019 — Speed matters. People are impatient. If your website or a client’s website doesn’t load quickly – within a just a couple of seconds – many visitors will abandon it completely. A slow site means lost time & revenue. But figuring out how to speed up a slow site can be HARD. Everyone’s got a suggestion and an idea for how to fix your performance issues, but most are just guesses, and not based on real data. STOP GUESSING. If you have a performance issue, or just want a faster site, you need to KNOW exactly what is slowing things down, and how to fix it. This talk will show you how.

    Presentation Slides »

  • Ingrid Moyle: The Day the Hackers Came: What Happened When 80% of my Client’s Sites Were Hacked in One Day

    Ingrid Moyle: The Day the Hackers Came: What Happened When 80% of my Client’s Sites Were Hacked in One Day

    WordCamp Brisbane 2019Speaker: Ingrid Moyle

    October 17, 2019 — This session will explore why WordPress sites get hacked, how you know you have been hacked, what are the implications of a hack, and what are some of your options to fix your hacked site. It will also look at both simple and more complex solutions to reduce your risk to your WordPress website so you never face a similar night of horror.

    https://2019.brisbane.wordcamp.org/session/the-day-the-hackers-came-what-happened-when-80-of-my-clients-sites-were-hacked-in-one-day/

  • Michelle Ames: How to empower clients to use their website – and client-proof them at the same time

    Michelle Ames: How to empower clients to use their website – and client-proof them at the same time

    WordCamp Montreal 2019Speaker: Michelle Ames

    October 9, 2019 — Have you ever had a client insist on having admin access to their website? They own it, so they have that right…but how long did it take before they called you to fix what they broke once they logged in?

    While clients who break their own sites are guaranteed revenue, those calls never come at a convenient time and are ALWAYS urgent.

    So what can we do to both empower our clients and make sure their sites continue to run well?

    This talk will present several ideas for ways that we can do just that, including:

    Helpful plugins
    How to train a client in WordPress
    How to set user permissions
    How to set pricing for fixing mistakes
    Creating a user manual
    Other tips for managing the client relationship

    Attendees will leave with some good ideas and action items to better help clients help themselves…or not.

  • Rhys Wynne: A Developer’s Guide to Working With Marketing Teams

    Rhys Wynne: A Developer’s Guide to Working With Marketing Teams

    WordCamp Brighton 2019Speaker: Rhys Wynne

    September 24, 2019 — As somebody who has been both a developer and marketing team leader in my career, I’ve been able to see when projects go wrong between developers and external or internal marketing teams.
    In this talk, I’ll share a few areas on where relationships break down, how to avoid problems before they arise, and also tips to get marketing teams on your side so you can both serve a happy client.

  • David Wank: Working with Healthcare Clients

    David Wank: Working with Healthcare Clients

    WordCamp Montclair 2019Speaker: David Wank

    September 24, 2019 — “In this talk I’d like to talk about how our team exclusively leverages WordPress for our healthcare clients., and how others can build upon our agency model. We’ve built 50+ WP sites with a combination of existing themes, and now use our own baseline setup based on bootstrap and the WP Codex.

    Discuss the unique challenges designers and developers face when working with healthcare clients including HIPAA considerations, the problem of having a to build for a broad demographic that also has a wide array of technology know-how. How to manage clients who have very little time to dedicate to their own projects.

    Presentation Slides »

  • How to empower clients to use their website – and client-proof them at the same time

    How to empower clients to use their website – and client-proof them at the same time

    WordCamp Montreal 2019Speaker: Michelle Ames

    September 19, 2019 — Have you ever had a client insist on having admin access to their website? They own it, so they have that right…but how long did it take before they called you to fix what they broke once they logged in?

    While clients who break their own sites are guaranteed revenue, those calls never come at a convenient time and are ALWAYS urgent.

    So what can we do to both empower our clients and make sure their sites continue to run well?

    This talk will present several ideas for ways that we can do just that, including:

    Helpful plugins
    How to train a client in WordPress
    How to set user permissions
    How to set pricing for fixing mistakes
    Creating a user manual
    Other tips for managing the client relationship
    Attendees will leave with some good ideas and action items to better help clients help themselves…or not.

  • Daniel Swain: How to get your 2nd Client

    Daniel Swain: How to get your 2nd Client

    WordCamp Atlanta 2018Speaker: Daniel Swain

    January 24, 2019 — I will discuss how to secure your 2nd client. I will give three techniques and showcase how they work.