December 1, 2016 — For developer-centric plugins, good documentation can mean the key to success. We’ll walk through what entails good documentation and various real-world examples and tools you can use to simplify things.

August 14, 2016 — You don’t know it yet, but documentation is actually AMAZING. Channel your inner educator and get inspired! We’ll talk about the different ways developers and end users try to solve problems, where they look to find information, and how you can get ahead of those needs by putting your recommendations in those places. Documentation is an amazing and complex problem that doesn’t end at a wiki full of pages—so let’s talk about how we can use our UI, different ways of phrasing and explaining, and the features we have available in WordPress to be the best teachers we can be.

Presentation Slides »

May 30, 2016 — On I18n – Plugin Documentation and Support for the Whole World (including video recording from WCEU 2015)

April 21, 2016 — Thomas möchte uns in seiner Session einen Überblick über den Support seines Plugins Advanced Ads und den dazugehörigen Premium-Erweiterungen geben. Dabei räumt er mit einigen falschen Annahmen auf, die er zu Beginn hatte und die sich als unsinnig herausstellten, zeigt aber auch, welche Herausforderungen sich aus der Situation eines Freemium-Modells über wordpress.org ergeben. Er stellt uns sein aktuelles Setup vor und wie er dazu gekommen ist, d.h. welches Helpdesk er nutzt und welche Features für die Auswahl wichtig waren. Zu guter Letzt möchte er uns Strategien aufzeigen, die ihm helfen, selbst die kostenfreie Version seines Plugins mit 100% Support anzubieten und dabei trotzdem noch ruhig schlafen zu können.

December 12, 2015 — Documentation can be one of the most challenging things for a developer. You can write the most amazing code that’s incredibly easy to use, but without a good set of documentation no one beside you will use it! But times are changing. You can have the robots write the documentation for you! Or at least very nearly.

The WP_Parser project has given birth to the incredibly useful developer.wordpress.org/reference site based on the massive amount of internal documentation work that has been going on in core over the last years. This is an exploration of how other developers can take that work and leverage it into their own reference site taking advantage of all of the internal code docs they have already written.

November 21, 2015 — Intervista fatta a Nicola Mustone al primo «WordPress Contributor Day» italiano, organizzato dalla «Italia WP Community» a Milano il 7 novembre del 2015. #wpcdit

October 3, 2015 — It’s not sexy. It’s not flashy. But it’s one of the most important things you can do to improve professionally. Documentation. Don’t like that word? Fine. Call it what ever you like, but all throughout the creative, development, and business process, writing things down is critical.

Presentation Slides »

July 18, 2015 — Many times when we develop something new, documentation is the last thing we think about. In this talk, Jeff Matson discussed techniques to write better documentation to increase user experience and decrease support tickets.

March 20, 2015 — Many times when we develop something new, documentation is the last thing we think about. In this talk, Jeff Matson discussed techniques to write better documentation to improve user experience and decrease support tickets.

Presentation Slides »

November 15, 2014 — This talk takes a stroll through the docs road map devised two summers ago and how that’s progressing. We examine the diminished role the Codex will take going forward, as well as highlight some exciting initiatives coming into the fold — including the handbooks, code reference, and more.