July 26, 2019 — Have you ever had a client insist on having admin access to their website? They own it, so they have that right…but how long did it take before they called you to fix what they broke once they logged in?
While clients who break their own sites are guaranteed revenue, those calls never come at a convenient time and are ALWAYS urgent.
So what can we do to both empower our clients and make sure their sites continue to run well?
This talk will present several ideas for ways that we can do just that, including:
Helpful pluginsHow to train a client in WordPressHow to set user permissionsHow to set pricing for fixing mistakesCreating a user manualOther tips for managing the client relationship
Attendees will leave with some good ideas and action items to better help clients help themselves…or not.
May 30, 2017 — Protecting diversity, empowering oneself and ones colleagues are difficult are challenging career questions that we all face at some point during our professional lives. As WordPress professionals, we are lucky that, in addition to our communities as freelancers, agencies or publishers, the larger WordPress community serves as a support network when we face these challenges. The goal of this panel is to bring together professionals from different sectors of the WordPress community to share their experiences facing questions of diversity and empowerment in the WP community.
December 11, 2016 — At Montreal’s first WordCamp, only four women spoke throughout the two-day, two-track event. People noticed. It didn’t feel right. Something had to change. By 2016, we’d had two straight WordCamps with at least 50% women speakers. How did we get from there to here? I’ll look at some of the strategies we used to #changetheratio.