Michelle Ames: How to empower clients to use their websites – and client-proof them at the same time

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July 26, 2019

Have you ever had a client insist on having admin access to their website? They own it, so they have that right…but how long did it take before they called you to fix what they broke once they logged in?

While clients who break their own sites are guaranteed revenue, those calls never come at a convenient time and are ALWAYS urgent.

So what can we do to both empower our clients and make sure their sites continue to run well?

This talk will present several ideas for ways that we can do just that, including:

Helpful pluginsHow to train a client in WordPressHow to set user permissionsHow to set pricing for fixing mistakesCreating a user manualOther tips for managing the client relationship

Attendees will leave with some good ideas and action items to better help clients help themselves…or not.

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WordCamp Hamilton 2019 13


Michelle Ames 18


empowerment 3
Handling Clients 3


English 9822

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